How to Contact Facebook Customer Service | ask Facebook A Question
By
Ba Ang
—
Wednesday, January 29, 2020
—
Contact Facebook Office
If you dial either of the Palo Alto-area telephone number you'll easily find for the social media mega platform by means of on-line search (those are 650-543-4800 and also 650-308-7300, for the document), you'll obtain a recording. It will certainly talk you via a series of menus, each choice of which will inevitably direct you to send out an email to an appropriate account. These consist of press@FB.com for media inquiries and also records@FB.com for police issues.
But if you hit 1 for client service? The recording will certainly direct you to click the word "Help" saying that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. In fact, if you get on your major Facebook feed, there is no "bottom" of the page.
Right here are a couple of points you can do instead.
How To Contact Facebook Customer Service
Just how to contact Facebook customer support
If you intend to contact Facebook, you'll first require to log right into your account. After that search for on top right edge of the screen. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, select "Report a Problem."
Another menu will certainly appear that attributes 3 clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, claim, trouble submitting images, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). But for even more basic customer care queries, Facebook is rather inscrutable.
Your best choice may be to do an end run around the individuals from Facebook itself, as well as rather go to the Help Community and asking various other system users like yourself.
How to ask the Facebook Help Community a concern
From any type of Facebook page, again click that enigma at the top right of the page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down regarding you can. On the left near all-time low of the web page, click "Visit Help Community".
You will certainly be required to a web page where great deals of questions have actually already been addressed, yet where you can likewise post your very own inquiry. At the top right of the Help Community web page is a grey box with the words "Ask a Question".
Struck that web link. On the next page, select the right Topic as well as Sub-Topic, then kind your inquiry. Currently it's time for some waiting. Regardless of where you uploaded your question, you can most likely to your "support Inbox" from the menu that drops down from that exact same question mark to see if anybody, be it a practical Community participant or real staffer, has chosen to offer you a hand.
How to contact Facebook by means of other social networks systems
An additional method to attempt to get in touch with Facebook is to reach out to them via or state them on one more social media sites system. You can send out a straight message to FB by means of Twitter or utilize their @Facebook Twitter account in a Tweet you publish. If it gets sufficient traction, they will likely see it.
That's about How To Contact Facebook Customer Service. So also can you come close to via Instagram, including Facebook in a blog post, yet unless you obtain a great deal of love on that particular breeze, opportunities are you're much better back on the Facebook Help Center.