Can I Call Facebook Customer Service | ask Facebook A Question
By
Ba Ang
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Sunday, May 10, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll conveniently locate for the social media sites mega system using on the internet search (those are 650-543-4800 and also 650-308-7300, for the record), you'll obtain a recording. It will chat you with a series of food selections, each choice of which will inevitably direct you to send an email to a suitable account. These consist of press@FB.com for media questions and records@FB.com for law enforcement problems.
Yet if you hit 1 for customer care? The recording will certainly direct you to click words "Help" claiming that it's "found at the bottom of any Facebook page." Right here's things: it isn't. In fact, if you're on your major Facebook feed, there is no "base" of the page.
Here are a few things you can do instead.
Can I Call Facebook Customer Service
How to contact Facebook customer support
If you want to contact Facebook, you'll first need to log into your account. After that look up at the top right corner of the display. There, you'll see a little enigma inside a dark circle. Click it, after that from the dropdown menu, pick "Report a Problem."
One more menu will certainly turn up that attributes three clickable choices. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, say, problem submitting photos, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). However, for more basic customer service queries, Facebook is instead inscrutable.
Your best choice may be to do an end run around the individuals from Facebook itself, and rather go to the Help Community as well as asking various other platform individuals like on your own.
How to ask the Facebook Help Community a concern
From any Facebook page, again click that question mark on top right of the page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down regarding you can. On the left near the bottom of the web page, click "Visit Help Community".
You will certainly be taken to a web page where lots of questions have already been answered, yet where you can additionally publish your own question. On top right of the Help Community page is a gray box with words "Ask a Question".
Struck that web link. On the next web page, pick the right Topic and also Sub-Topic, then type your inquiry. Currently it's time for some waiting. No matter where you posted your question, you can go to your "support Inbox" from the menu that drops down from that very same question mark to see if any individual, be it a valuable Community participant or real staffer, has actually chosen to provide you a hand.
How to contact Facebook by means of other social networks platforms
Another way to try to connect with Facebook is to connect to them through or discuss them on one more social media sites platform. You can send out a direct message to FB using Twitter or utilize their @Facebook Twitter account in a Tweet you post. If it gets sufficient traction, they will likely see it.
That's about Can I Call Facebook Customer Service. So as well can you come close to by means of Instagram, consisting of Facebook in a post, but unless you obtain a great deal of love on that snap, chances are you're much better back on the Facebook Help Center.