How to Contact Facebook About A Problem | ask Facebook A Question
By
Ba Ang
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Tuesday, May 26, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll quickly locate for the social networks huge system via on the internet search (those are 650-543-4800 and 650-308-7300, for the document), you'll get a recording. It will speak you with a series of menus, each option of which will inevitably direct you to send an email to a proper account. These consist of press@FB.com for media queries and records@FB.com for law enforcement worries.
Yet if you struck 1 for customer support? The recording will route you to click words "Help" claiming that it's "found at the bottom of any Facebook page." Right here's the important things: it isn't. In fact, if you get on your major Facebook feed, there is no "bottom" of the page.
Here are a few things you can do rather.
How To Contact Facebook About A Problem
Just how to contact Facebook customer support
If you want to contact Facebook, you'll initially need to log right into your account. After that look up on top right corner of the screen. There, you'll see a little question mark inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
Another menu will turn up that attributes three clickable choices. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, say, problem uploading photos, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). However, for even more general customer service inquiries, Facebook is instead inscrutable.
Your best bet may be to do an end run around the individuals from Facebook itself, and rather most likely to the Help Community and also asking various other platform individuals like yourself.
Exactly how to ask the Facebook Help Community an inquiry
From any type of Facebook web page, again click that enigma at the top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of the page, click "Visit Help Community".
You will certainly be taken to a web page where great deals of questions have already been answered, but where you can likewise publish your own concern. At the top right of the Help Community web page is a gray box with the words "Ask a Question".
Struck that web link. On the following web page, choose the right Subject and Sub-Topic, then type your concern. Currently it's time for some waiting. Regardless of where you uploaded your question, you can go to your "support Inbox" from the menu that drops down from that same enigma to see if any person, be it a helpful Community participant or actual staffer, has actually chosen to provide you a hand.
How to contact Facebook by means of various other social media sites platforms
One more method to attempt to connect with Facebook is to connect to them with or state them on another social media sites platform. You can send out a direct message to FB via Twitter or use their @Facebook Twitter account in a Tweet you upload. If it gets sufficient traction, they will likely see it.
That's about How To Contact Facebook About A Problem. So too can you approach by means of Instagram, consisting of Facebook in a blog post, however unless you obtain a great deal of love on that particular breeze, chances are you're better back on the Facebook Help Center.