Facebook Email Contact Customer Service | ask Facebook A Question
By
Ba Ang
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Thursday, June 11, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll quickly find for the social media mega system using online search (those are 650-543-4800 as well as 650-308-7300, for the document), you'll get a recording. It will talk you through a collection of food selections, each choice of which will eventually route you to send an email to an appropriate account. These consist of press@FB.com for media inquiries and records@FB.com for police issues.
Yet if you hit 1 for customer support? The recording will certainly route you to click the word "Help" stating that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. As a matter of fact, if you're on your primary Facebook feed, there is no "base" of the web page.
Right here are a few things you can do rather.
Facebook Email Contact Customer Service
Exactly how to contact Facebook customer support
If you wish to contact Facebook, you'll initially require to log right into your account. Then look up on top right edge of the display. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, select "Report a Problem."
Another menu will pop up that attributes three clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a problem with your account like, claim, problem publishing pictures, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). But for more general customer service queries, Facebook is rather ambiguous.
Your best choice might be to do an end run around the folks from Facebook itself, and rather go to the Help Community and asking other platform users like on your own.
How to ask the Facebook Help Community a question
From any type of Facebook page, once again click that enigma at the top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down as for you can. On the left near all-time low of the page, click "Visit Help Community".
You will certainly be taken to a page where great deals of questions have actually currently been answered, yet where you can also post your own question. At the top right of the Help Community web page is a grey box with words "Ask a Question".
Struck that web link. On the following web page, choose the appropriate Topic and Sub-Topic, then kind your concern. Currently it's time for some waiting. Regardless of where you published your question, you can go to your "support Inbox" from the menu that falls from that very same question mark to see if anybody, be it a practical Community member or real staffer, has actually decided to give you a hand.
Exactly how to contact Facebook using other social networks platforms
Another method to try to connect with Facebook is to reach out to them with or discuss them on an additional social media platform. You can send out a straight message to FB using Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets enough traction, they will likely see it.
That's about Facebook Email Contact Customer Service. So as well can you approach through Instagram, consisting of Facebook in a post, yet unless you get a lot of love on that breeze, opportunities are you're much better back on the Facebook Help Center.