Contacting Facebook Customer Service | ask Facebook A Question
By
Ba Ang
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Saturday, December 12, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll quickly find for the social media huge system via on the internet search (those are 650-543-4800 and also 650-308-7300, for the record), you'll obtain a recording. It will certainly speak you via a collection of food selections, each choice of which will eventually guide you to send out an email to an ideal account. These consist of press@FB.com for media queries and records@FB.com for police issues.
However if you struck 1 for customer support? The recording will certainly direct you to click words "Help" saying that it's "found at the bottom of any Facebook page." Here's things: it isn't. Actually, if you get on your primary Facebook feed, there is no "bottom" of the web page.
Below are a few things you can do rather.
Contacting Facebook Customer Service
Just how to contact Facebook customer support
If you want to contact Facebook, you'll first need to log into your account. After that look up on top right corner of the display. There, you'll see a little enigma inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
One more menu will certainly turn up that features three clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, say, difficulty submitting pictures, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload concern, e.g.). But also for even more general customer support inquiries, Facebook is instead inscrutable.
Your best choice might be to do an end run around the individuals from Facebook itself, and rather go to the Help Community and also asking other system users like yourself.
Exactly how to ask the Facebook Help Community a concern
From any kind of Facebook web page, again click that question mark on top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near all-time low of the page, click "Visit Help Community".
You will be required to a page where great deals of questions have already been responded to, but where you can additionally upload your own question. On top right of the Help Community page is a gray box with words "Ask a Question".
Struck that web link. On the next web page, pick the ideal Subject and Sub-Topic, then type your inquiry. Currently it's time for some waiting. Despite where you uploaded your inquiry, you can most likely to your "support Inbox" from the menu that drops down from that exact same enigma to see if any individual, be it a valuable Community participant or actual staffer, has made a decision to offer you a hand.
How to contact Facebook through various other social networks systems
Another method to attempt to get in touch with Facebook is to reach out to them through or discuss them on another social media system. You can send out a direct message to FB using Twitter or utilize their @Facebook Twitter account in a Tweet you post. If it obtains sufficient traction, they will likely see it.
That's about Contacting Facebook Customer Service. So also can you approach by means of Instagram, consisting of Facebook in a message, yet unless you obtain a great deal of love on that snap, chances are you're better back on the Facebook Help Center.