How to Call Facebook Customer Service | ask Facebook A Question
By
Ba Ang
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Wednesday, March 31, 2021
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Contact Facebook Office
If you dial either of the Palo Alto-area contact number you'll quickly discover for the social media sites huge platform using online search (those are 650-543-4800 and also 650-308-7300, for the record), you'll get a recording. It will talk you via a series of menus, each option of which will eventually route you to send an email to a suitable account. These include press@FB.com for media queries and records@FB.com for police worries.
However if you hit 1 for customer care? The recording will certainly direct you to click words "Help" saying that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. Actually, if you're on your major Facebook feed, there is no "base" of the page.
Here are a couple of points you can do instead.
How To Call Facebook Customer Service
How to contact Facebook customer support
If you intend to contact Facebook, you'll first require to log into your account. After that look up at the top right corner of the screen. There, you'll see a little enigma inside a dark circle. Click it, after that from the dropdown menu, select "Report a Problem."
An additional menu will certainly appear that functions 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a problem with your account like, say, problem posting photos, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). However, for even more basic customer support inquiries, Facebook is rather ambiguous.
Your best choice might be to do an end run around the folks from Facebook itself, and instead go to the Help Community and also asking various other platform customers like on your own.
Exactly how to ask the Facebook Help Community a question
From any Facebook page, again click that question mark at the top right of the web page. On top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as for you can. On the left near all-time low of the web page, click "Visit Help Community".
You will be required to a page where lots of questions have actually currently been responded to, however where you can additionally post your own question. On top right of the Help Community web page is a gray box with words "Ask a Question".
Hit that web link. On the following web page, pick the right Subject and Sub-Topic, then kind your question. Currently it's time for some waiting. Despite where you uploaded your query, you can go to your "support Inbox" from the menu that drops down from that exact same question mark to see if any person, be it a practical Community member or real staffer, has actually decided to offer you a hand.
Just how to contact Facebook via various other social media sites platforms
Another way to try to connect with Facebook is to connect to them with or mention them on another social media sites system. You can send a direct message to FB through Twitter or utilize their @Facebook Twitter account in a Tweet you upload. If it gets sufficient traction, they will likely see it.
That's about How To Call Facebook Customer Service. So also can you approach via Instagram, consisting of Facebook in a message, but unless you get a great deal of love on that particular breeze, opportunities are you're better back on the Facebook Help Center.